| Name | Jurgen Vandenbroucke |
| Designation | Managing Director KBC Group & everyoneINVESTED, Belgium |
| Social Media |
| 09:00 |
Session: Digital Engagement Techniques in Retail Banking• How context complements product development in digital retail banking • The essence of choice architecture and behavioral design • Algos that capture client intent, improve financial well-being and boost loyalty • Use cases and proven business evidence • Relevance and impact in light of regulatory change, notably the Retail Investment Strategy in Europe and Consumer Duty in the UK |